A&J Parts

• You may return ONLY new, unused items for a full refund less shipping.
• Check your order immediately upon arrival. All damages must me noted upon delivery receipt. All Shortages and damages must be reported to at (770) 490-7162 / (678) 489-2368 on the day of delivery.
• If you receive an incorrect product, please contact us via e-mail within 3-days of receiving your order for a Return Authorization.
• We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect product).
• A defective product must be returned within 14 days and a replacement product will be sent upon receipt.
• There are no returns on electrical items.
• Items that are ordered for the wrong year product are subject to restocking fees.

To Return Merchandise Follow These Easy Steps:

1. E-mail or call our Customer Service Department at (770) 490-7162 / (678) 489-2368 for a return authorization number (RA #). All merchandise must be returned properly packaged.
2. Include with your return a photo copy of your invoice or packing slip.
3. Clearly write your return authorization number on the outside of the return box.
4. Please clearly print the reasons for return.

Refunds:

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we have received and processed the returned item.

Important: No returns will be accepted for a return after 30 days from date of shipment, regardless of reason.

Customer Service Information:

If there is a problem with your order, we want to make things right. At we do our absolute best to satisfy our customers. Please call at (770) 490-7162 or (678) 489-2368 between 9:00 am and 5:00 pm Monday thru Friday, for:

• Shipment Confirmation
• Problem Resolution
• Product Comments

We consider our customers a vital part of our organization and welcome any suggestions you can make about how we can improve our business. When writing to us, please use a separate sheet of paper for faster handling and mail to:

A&J Parts
129 Bethea Rd
Suite 405
Fayetteville, GA 30214

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